They have been nothing but robots on the phone, not interested in going the extra mile to help expedite the process, no sympathy, nothing but "this is our policy" so here we are almost a month without my washing machine and we have no end in sight. Repairman came out once to confirm what we already told them was the problem, then we were told two weeks for the part, then nope they don't make the part anymore it's discontinued, then "Nope. We have one", repairman comes back, nope still doesn't work, he said he was going to recommend to 2 10 a replacement machine because ours is discontinued and they don't make the part anymore. Spoke to 2 10, "Nope. We are not doing that. We have ordered another part," still no word on when that part is arriving or when the repairman will be back. The claims department at HWA is a joke.
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If the pan and drain line aren't slightly tilted, water can build up in the back of the pan and will eventually overflow.